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This company has the worst possible customer service. They are based in the UK, but do not make that clear, so when you order a shoe size, you receive the UK size. There is nothing to indicate that the size is a UK size, so you think you received the wrong size. The...
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1.0
I didn't like
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#1431808
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ASOS - Ripped off

My order was “on its way” well over a month ago and no response from this scam company.... DONT WASTE YOUR MONEY ON THEIR CRAP..!!!!
#1430974
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ASOS - Prank Scare Box

I ordered the Prank Scare Box on November 22nd and haven’t received it yet! If you aren’t planning on sending it to me then refund my money ASAP
1.0
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Discounts and Special Offers
#1430462
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ASOS - Did not receive order

Tracking shows it was delivered but I never got it. Have emailed several times with no response. Placed order end of September for a Christmas gift.
1.1
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
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#1406355
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I've bought from ASOS many times before, but the first couple of times were kind of aggravating. Don't follow their size chart! I usually wear 12 to 14, but thought I had to get 16 according to their measurements. Nope, the clothing came waaay too big. I didn't return...
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4.5
I liked
  • Larger sizes
  • Range of clothing
  • Catered to various body shapes and sizes
I didn't like
  • Sizing chart
#1367884
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My second exactly same experience with asos

My second exactly same experience with asos
My second exactly same experience with asos
My second exactly same experience with asos
My second exactly same experience with asos
My second exactly same experience with asos
My second exactly same experience with asos
My second exactly same experience with asos
My second exactly same experience with asos
Last tome i was waiting my order 1 month. Now it should be delivered today, and there is no phone number of delivery service asos not helps and delivery lies.
2.7
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website
#1362375
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I ordered two items from your online store. I ordered The March Animal Print Ankle Strap Sandals and the Truffle Collection Stud Buckle Strap Kitten Heel Boot. I was very excited to receive these products before returning back to college. I have purchased items from...
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Anonymous
Lisa Ballard

I ordered 2 weeks ago they got my money i got nothing now im filing fraud and scam charges

#1217256
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Hello, I placed an order as a first time customer with ASOS.com on Sept 4th and I received a confirmation email that I should expect my order to arrive on or before Sept 9th. I did not receive my order on Sept 9th so I contacted customer service to help track the...
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#920669
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i bought a £50 voucher as a Christmas present for my brother from asos. they never sent the email with the voucher code on it. i had to give my brother cash for Christmas in the end. i have been chasing my refund for 3 weeks now, you can only email asos too, they have...
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1.5
Stockport, England
#582637
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Contact ASOS

Mailing Address:
London, England
United Kingdom
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I had been waiting for a dress and a belt for weeks. At first, Asos sent the wrong package, they sent me men's shoes. Then they send only half the correct items, the belt, to the wrong address (the billing address). Then someone tells me the other item will finally be...
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#510135
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